Refund Policy

At Amrut Patra, we take great care to ensure that every herbal and Ayurvedic product reaches you safely and in excellent condition. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.

1. Eligibility for Returns

Returns or replacements may be accepted in the following cases:

  • The product was received damaged or broken.
  • You received a wrong product.
  • The product received is different from what was ordered.
  • The package is received with missing items.

To be eligible, the product must be unused, unopened, and in its original packaging, wherever applicable.

2. Non-Returnable Products

For hygiene, safety, and quality reasons, we generally do not accept returns of:

  • Products that have been opened or used.
  • Products with damaged, removed, or tampered packaging caused after delivery.
  • Products returned without their original packaging or labels.
  • Products returned after the applicable return period.
  • Products purchased through sources other than the official Amrut Patra website.

3. Damaged or Incorrect Order

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photographs/videos of the received product
  • Photographs of the outer packaging and shipping label
  • A brief description of the issue

Our team will review the request and, if approved, arrange a replacement or refund, as applicable.

4. Return Request Process

To request a return or replacement, contact us at:

Email: [support.amrutpatra@gmail.com]
Phone/WhatsApp: [8000335173]

Please mention “Return/Replacement Request – Order #[Order Number]” in your communication.

Once we receive your request, our team will review the details and guide you through the next steps.

5. Refunds

If your refund is approved, the applicable refund amount will be processed to your original payment method.

The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

6. Replacement

Where applicable, Amrut Patra may offer a replacement instead of a refund. Replacement will depend on product availability and the nature of the issue.

7. Cancellation

Orders may be cancelled only if they have not yet been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

For cancellation requests, contact us as soon as possible at the contact details mentioned above.

8. Important Note

We recommend checking your package at the time of delivery. If you notice any visible damage or tampering, please take photographs/videos of the package before opening it and contact our customer support team promptly.

Amrut Patra reserves the right to review and determine the eligibility of each return, replacement, or refund request based on the circumstances and information provided.